Shipping Policy

Last updated: June 4, 2026

Order Processing

Once you've placed your order, our team will carefully process it within 1–2 business days. As soon as your order is dispatched, you'll receive a tracking email that will allow you to stay up-to-date on the status of your shipment.

Domestic Shipping — United States

We offer various shipping options to ensure you receive your order in a timely manner. The following shipping options are available for domestic orders:

Shipping Method	Shipping Cost	Estimated Delivery Time
Standard/Free	Free	5-7 business days
Expedited	calculated at checkout	3-5 business days
Express	calculated at checkout	1-3 business days

International Shipping

For international orders, please allow 7-21 business days for delivery. Please note that customs and duties are the responsibility of the customer, and any additional fees will need to be paid upon delivery.

Order Tracking

Once your order has shipped, you can track its progress using the tracking number provided in your tracking email. If you have any questions or concerns about your order, please don't hesitate to reach out to us.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us at support@luminele.shop within 10 days of the estimated delivery date. Please include your order number and photos of the damage, if applicable. We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at support@luminele.shop. We're here to help and look forward to hearing from you.