Return & Refund Policy

Last updated: June 4, 2026

Eligibility for Returns

To be eligible for a return, you must meet the following conditions:

• Initiate the return process within 30 days of receiving your order
• Items must be in their original condition, with all tags attached and no signs of wear or damage
• Items must not be altered or modified in any way
• Items must be returned with their original packaging and accessories

 

How to Request a Return

To start the return process, please contact our support team via email at support@luminele.shop. We will respond to your request within 1-2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies. Please note that refunds may take a few additional days to reflect in your account due to bank processing times.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please check your bank account and credit card statement to ensure the refund wasn't processed. If you still can't find the refund, please contact us at support@luminele.shop and we'll be happy to help.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us and we'll guide you through the exchange process.

Return Shipping

The customer is responsible for paying the return shipping cost. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@luminele.shop. We're here to help.